Refund policy

Refund Policy

30-Day Returns

At Prism Curate, we want you to be satisfied with your purchase. We accept returns for both defective and non-defective products, subject to the terms below and any non-waivable rights you may have under applicable law.

This policy currently applies to orders shipped to the United Kingdom.

Return Window

Returned products must be new, unused, and in their original condition, unless the product is being returned because it is defective, damaged, or incorrect.

Some products may have specific return restrictions where this is clearly stated in the product description.

Order Cancellation

If you want to cancel an order before it is dispatched, contact us as soon as possible at nova@prismcurate.com and provide your order number.

We will try to accommodate cancellation requests before dispatch. Once an order has been dispatched, the standard return process applies.

Nothing in this section limits any cancellation, withdrawal, or other rights that may apply under mandatory local law.

Return Costs

For standard returns, including a change of mind, the customer is responsible for return shipping costs.

For a defective, damaged, or incorrect product, Prism Curate will pay the return shipping cost if the issue is confirmed.

We do not charge restocking fees on approved returns.

Original shipping charges are not automatically refundable for change-of-mind returns, subject to any rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact us as soon as reasonably possible at nova@prismcurate.com.

Please provide your order number and, where possible, photographs or a short video showing the issue.

We may ask for additional information to confirm the problem. If the issue is confirmed, Prism Curate will cover the return shipping cost and provide an appropriate remedy, which may include a refund or replacement, subject to product availability and applicable law.

There is no separate 7-day deadline for defective products. The general 30-day return window applies to our standard return process, while mandatory rights under applicable law remain unaffected.

Return Address

Please send returns to:

Prism Curate Dagsbergsvägen 130 Norrköping, Östergötland 60351 Sweden

Do not send returns without first contacting us for return instructions, as outlined below.

How to Return an Item

  1. Contact us at nova@prismcurate.com with your order number and the reason for your return.
  2. Wait for our return instructions.
  3. Pack the product securely to help prevent damage during transit.
  4. Send the package by post to the address above, using the return instructions provided by our support team.
  5. Keep your proof of postage until the return has been completed.

For standard returns, the customer is responsible for return postage. For confirmed defective, damaged, or incorrect products, Prism Curate will arrange or reimburse the appropriate return shipping cost as instructed by our support team.

Refund Processing

Once we receive and assess an approved return, the refund will be processed within 14 days.

Approved refunds will normally be sent to the original payment method used for the purchase.

We do not charge restocking fees on approved returns.

Exchanges

We accept exchanges.

If you want to exchange a product for another size, colour, or product, contact our support team. Exchanges are subject to product availability and the applicable return conditions.

Non-Returnable Products

Products that cannot reasonably be returned for hygiene, safety, or other legitimate reasons may be excluded from returns where this is clearly stated in the relevant product description and permitted by applicable law.

Customer Rights

This policy is intended to explain our standard return process. It does not remove or restrict any consumer rights that cannot legally be waived in the country where you purchase or receive the product.

Contact Information

Store Name: Prism Curate
Business Address:

Dagsbergsvägen 130, Norrköping Östergötland 60351, Sweden
Email: nova@prismcurate.com
Phone:

+46 70 489 42 72
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Response time: We do our best to reply within 1–2 business days.